Privacy Policy

Privacy Policy

Striving Care is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

1. Information We Collect

We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Address or suburb
• Enquiry details
• Employment application information
• NDIS-related information (where applicable)

We only collect information that is necessary to provide our services.

2. How We Collect Information

We collect personal information through:

• Our website contact forms
• Employment application forms
• Phone calls and emails
• In-person meetings
• Service agreements

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Provide NDIS services
• Manage employment applications
• Improve our services
• Meet legal and regulatory obligations
• Communicate with participants and families

We do not sell or trade your personal information.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Information is stored securely using physical and electronic safeguards.

Only authorised staff have access to personal information.

5. Disclosure of Information

We may share your information with:

• NDIS-related agencies
• Government authorities (when required by law)
• Service partners (with consent)
• Auditors and regulators (where required)

We will not disclose your information without your consent unless legally required.

6. Access and Correction

You may request access to your personal information at any time.

If information is incorrect, you may request that it be corrected.

Please contact us to make a request.

7. Complaints

If you believe your privacy has been breached, please contact us.

We will investigate and respond promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

For privacy enquiries, please contact:

Striving Care
Email: [email protected]
Phone: 1800 868 671

9. Updates

This policy may be updated from time to time.

The latest version will always be available on our website.